App Maintenance & Support
Our app maintenance and support plans keep your app healthy after launch. We monitor performance, keep it compatible as iOS and Android update, fix bugs quickly, and help you add new features as your product grows.
- Fixed-scope quoteA written price and milestone plan before any work starts.
- From $4,999 CADTypical single-platform apps $5,000 to $12,000.
- You own the codeSource, designs and store accounts are yours.
- Reply within 24 hoursMon to Fri, Toronto time. Call +1 (365) 440-1786.
Who this service is for
App maintenance and support fits any business with a live app it depends on: new iOS and Android releases arrive every year, stores change their policies, third-party libraries go stale and users report bugs. It also fits companies whose original developer has moved on and who need a team that can take over an existing codebase.
What's included
- Monitoring of crashes, performance and uptime
- Compatibility updates for new iOS and Android versions
- Bug fixes with clear priority and response times
- Feature iteration based on user feedback
- Security patches and dependency updates
- Support plans sized to your app and budget
What is not included
- Large new features, which are scoped and quoted as projects
- Content updates and marketing
- Cloud hosting fees, which stay on your provider account
Anything on this list can still be quoted as a separate line, so nothing is hidden inside the main price.
How the engagement runs
- Onboarding review. We review the code, store accounts, infrastructure and monitoring, and report what is healthy and what needs attention before the plan starts.
- Monitoring in place. Crash reporting, uptime checks and error alerts are set up or verified so problems are seen before users report them.
- Monthly cycle. Dependency updates, small improvements and bug fixes are batched into regular releases with notes you can read in a minute.
- OS release season. Each summer we test against Apple and Google betas and ship compatibility updates ahead of the public release.
- Quarterly review. A short report on stability, usage and recommended improvements, so the roadmap is based on data.
Every step ends with something you can open and check: a document, a prototype or a build on your own phone. Read the full four-step process for how milestones and payments line up.
Deliverables and what you own
- An onboarding health report
- Monitoring dashboards and alerts you can also see
- Release notes for every update
- A quarterly stability and recommendations summary
- Up-to-date store listings, forms and certificates
You own all of it on final payment. Nothing is licensed back to us and nothing is held on our accounts.
How we approach it
After launch, apps need care. Operating systems change every year, users report issues, and new ideas come up. We watch your app's health, respond to problems on agreed timelines, and keep dependencies current so small issues never become big ones.
We also help you keep improving. Based on real usage and feedback, we plan and build new features in short cycles, so your app keeps getting better instead of standing still.
Technology choices and when each fits
| Option | Fits when | Look elsewhere when |
|---|---|---|
| Monthly support plan | Apps in active use where uptime and quick fixes matter | Apps with almost no users, where pay-as-you-go is cheaper |
| Pay-as-you-go fixes | Low-traffic or internal apps with occasional needs | Anything customer-facing that must stay compatible every year |
| Takeover of an existing codebase | Your previous developer is unavailable or the app has stopped getting updates | Codebases that are cheaper to rebuild than to repair, which we will tell you after review |
| Retainer with feature hours | Products that keep evolving with a steady stream of small improvements | One-off large features, which get a fixed-scope quote |
Tools we use
- Crash and performance monitoring tools
- Automated testing and CI/CD
- Error tracking and analytics
- Version and dependency management
- Staged rollouts on the App Store and Google Play
What drives the cost
Most apps we build land between $5,000 and $25,000, and these drivers decide where yours sits in that range. Your quote is fixed-scope once they are known. See our price sheet or try the app cost calculator.
| Cost driver | Why it matters |
|---|---|
| Response time you need | Same-day response for critical issues costs more than next business day. |
| Number of platforms and apps | Each app and each store doubles the compatibility and housekeeping work. |
| Third-party dependencies | Apps with many SDKs need more frequent updates and testing. |
| Backend included or not | Monitoring and patching the server side is extra to the app itself. |
| Codebase condition | A clean, tested codebase costs less to maintain than one that needs repair first. |
Timelines and what moves them
- Onboarding review of an existing app. 1 to 2 weeks
- Critical bug fix. agreed response times, typically same or next business day
- OS compatibility update. shipped before or shortly after each annual public release
What shortens or extends these ranges:
- Access to code, store accounts and cloud accounts on day one
- Whether the previous team left documentation
- Store review times for emergency releases
Risks and how we handle them
- An app removed from a store for an outdated target or missing form. We track store policy deadlines and update targets and forms ahead of them.
- A security vulnerability in a dependency. Regular dependency audits and prompt patch releases.
- Silent failures nobody notices. Crash and API monitoring with alerts to both teams.
How to prepare before you ask for a quote
You do not need a specification. These five things are enough for us to scope accurately:
- Access to the code repository, store accounts and cloud accounts
- Any documentation from the original build
- The list of known bugs and user complaints
- Which issues would hurt the business most if they happened tomorrow
- How many users the app has and when your busy periods are
Why choose us
- Response times you can count on, set out in your plan
- The same senior engineers who know your codebase
- Proactive OS-update compatibility, not just reactive fixes
- Clear reporting on what changed and why
FAQ
Frequently asked questions
Apple and Google update their platforms every year, devices change, and users find issues. Maintenance keeps your app working, secure and compatible over time.
Plans cover monitoring, bug fixes with set response times, OS compatibility updates, security patches and an allowance for small improvements. We size the plan to your app.
Yes. We review the existing codebase first to understand it, then take over monitoring, fixes and updates under a support plan.
Response times depend on your plan. For critical issues we act quickly, and every plan sets out the priority levels and timelines in writing.
Yes. We plan and build new features in short cycles based on your users' feedback, so the app keeps improving after launch.
We test your app against the betas over the summer and ship compatibility fixes before or shortly after the public release, so users updating their phones do not hit crashes.
Developer accounts for both stores, cloud hosting that scales with usage, any third-party services you use, and maintenance. Hosting and third-party fees stay on your own accounts so you can see them.
No. You own the code and can choose any team. Most clients with a customer-facing app keep a plan because annual OS releases and store policy changes arrive whether or not anyone is watching.
Free quote
Tell us about your app
A senior engineer reads your brief and replies within 24 hours with questions and a fixed-scope estimate. No obligation and no sales sequence.
- Written, fixed-scope quote before any work starts
- You own the code, designs and accounts
- Typical apps from $4,999 CAD
Request your free quote
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